Tag Archives: Brand Image

Your brand identity is about more than the visual elements associated with your brand. A brand identity consists of what your company says, what your values are, and how you communicate those values. Amazon is an example of a company with a strong brand identity: customers instantly recognize the services when they encounter various elements of the amazon brand, from the name Amazon that means “Massive,”. They sell everything from A to Z. The “Smile” also goes from the A to the Z and represents the smile that Amazon puts on their customer's faces thus staying super focused on positive customer experiences.

An Ultimate Guide To Align Your Product With Brand Identity

What Is a Brand Identity?

Your brand identity is about more than the visual elements associated with your brand. A brand identity consists of what your company says, what your values are, and how you communicate those values. Amazon is an example of a company with a strong brand identity: customers instantly recognize the services when they encounter various elements of the amazon brand, from the name Amazon that means “Massive,”. They sell everything from A to Z. The “Smile” also goes from the A to the Z and represents the smile that Amazon puts on their customer’s faces thus staying super focused on positive customer experiences.

 

Why Is Brand Identity Important?

Your brand identity is a collection of all of the elements your company has created to portray your brand to customers. Because a strong brand identity has a powerful impact on your marketing messages, your visual identity, and the way you interact with your customers, your brand identity plays an essential role in shaping the overall perceptions of both your existing and potential customers.

To understand the impact of a strong brand identity, consider the way Apple uses marketing. Apple’s brand message focuses on simplicity and the user experience, and this message is reflected consistently through all of its marketing and branding, from its simple but distinctive logo to the elegance of its retail shopping experience and user-friendly product interfaces.

 

How Do You Create Brand Identity?

Given the importance of branding in your marketing strategy — and the long-term impact of a strong brand identity — it’s not surprising that developing a brand identity is a time-consuming and ongoing process that requires a lot of planning and thought.

An effective brand identity design process, while involved, can be simplified by breaking the process down into the following seven steps:

  1. Outline your brand’s purpose
  2. Research competitor brands
  3. Decide on your target audience
  4. Determine your brand personality
  5. Develop your brand story and brand messages
  6. Create a visual identity
  7. Integrate your brand into your business

And while the process itself requires you to think deeply about your business and your brand, it’s also helpful to consider what isn’t a part of your message. By being authentic to your core values, you can avoid falling into the trap of sending mixed messages about your brand.

The steps outlined provide a comprehensive blueprint of the brand development process. You will find that certain steps may be more easily accomplished by enlisting the help of individuals outside of your core team. For example, talking with existing customers can help you to determine your target audience. And a good graphic design professional is often essential in helping you to create a powerful visual identity.

1. Outline Your Brand’s Purpose

This first step in the brand development process might look like the most simple of all the steps, but it’s a good idea to take some time to consider your brand’s purpose. Ask yourself:

  • What problems do my products or services solve?
  • What makes my brand unique?
  • Why should my customers care about my brand?
  • How is my mission statement reflected in my brand’s purpose?
  • Does my brand’s purpose support the specific brand promises I’m making?

Diving deeply into the purpose underlying your brand will give you the insights necessary to better define the ways your brand can connect with your customers and provide invaluable guidance during the process of developing your brand.

2. Research Competitor Brands

Why spend time researching your competitors’ brands? Researching the competition will show you how your competitors are positioning their brands and the kinds of branding strategies they’re using. You will also obtain more information about their target audience and how it responds to your competitors’ branding and communication initiatives. This will give you an increased understanding of how to better differentiate your own products or services, which can have a significant impact on the development of your own messaging strategies.

3. Decide on Your Target Audience

You can’t develop strong branding until you know who you want your brand to speak to. And when it comes to target audiences, bigger is not better. In fact, the more you can narrow down your target audience, the more effective your branding strategies will be. Some things that can help you be more specific and find your niche, include:

  • Demographic factors such as age, gender, and occupation
  • The target audience of similar or competing brands
  • Sales and market statistics
  • Discussions and surveys of existing customers

Being more specific about your audience provides you with a narrower area of focus, which enables you to craft compelling messages that are capable of speaking directly to the customers who would benefit most from your brand.

4. Determine Your Brand Personality

Your brand has a personality — for example, it may be playful or serious, traditional or adventurous. It’s important to consider what your brand personality is, as it has a significant impact on your branding strategies.

Whether it’s the visual language that defines your logo or business card, the customer service you provide, or your social media interactions, knowing your brand personality will enable you to provide a consistent and authentic message across all of your business.

5. Develop a Brand Story and Messaging

It’s true what they say: behind every good brand, there’s a story and consistent messaging. By telling the story of your brand’s journey from conception to market, you can connect emotionally with your target customers. And knowing what your brand messages are lets you develop consistency in your brand voice across all your marketing and operational channels.

Questions you can ask yourself about both story and messaging include:

  • What motivated me to create this business?
  • What are the highlights of the journey I have taken to build my business?
  • What philosophies guide me and the direction of my business?
  • In what ways do my products and services reflect my business’s core values?

6. Create a Visual Identity

For most people, creating a visual identity is the most familiar part of the brand development process, but in order to create an effective visual identity, it’s a step that needs to come later in the process. Whether it’s your logo, your business card, or your website, the right visual identity for your brand is the one that best reflects your brand’s purpose, your brand personality, and your brand story. Without completing the previous steps first, it would be challenging to know what these various intangibles are and how they might affect your brand’s visual look.

It’s also a good idea to enlist the services of a design professional. A professional can help do more than just design the specific visual elements of your brand: they can also coordinate your brand’s color palette and develop the visual language required for your brand guidelines or style guide, enabling you to be consistent in your brand messaging across all marketing and communication channels.

7. Integrate Your Brand Into Your Business

The brand development process doesn’t end once you’ve completed all the previous steps. You now need to integrate your brand into your business. This integration results in consistent messaging, and over time this consistency translates not only into brand recognition but also consumer trust. With 81% of consumers indicating trust is one of their top deciding factors when making brand buying decisions, building this trust is an essential component of a strong brand identity.

Integrating your brand into your business means every aspect of your business needs to reflect your brand, whether it’s your online presence, your retail store, your customer service, or your email communications. Your staff will also play an integral role in your brand marketing, and it’s a good idea to provide brand training to current employees and incorporate such training into your new employee orientation and training sessions.

Branding plays too important a role in the future success of a small business to be put off for later. Taking the steps now to create a strong brand identity will help you to build a solid foundation for your brand marketing strategies.

Suresh Narayanan said, “We will connect digitally with our target audience with our target group, and carry out a lot of events for branding.” The company is engaging actively in social media and is building a strong digital presence to strengthen the Maggi brand. Along with TV and print campaigns, the company is engaging with customers via Facebook and Twitter. “Digital and social media is central to our brand-building process. We believe that big things happen for brands when these two are in synergy,” he said. The company has a digital acceleration team, which was responsible for the ‘We Miss You Too’ Maggi campaign and has also set up 24×7 toll-free consumer services to address consumer concerns.” For us, the concept is not just digital media, but of competing in a digitally-connected age,” he added. Maggi also had a tie-up with a famous e-commerce website ‘Snapdeal.com’ and came up with the idea of selling a Maggi welcome kit which was a box containing around 12 packets of Maggi, 2016 Maggi calendar, a Maggi fridge magnet, and a Maggi welcome back letter.

Case Study – Maggi comeback!

MAGGI – a name so common to Indians, whether from metro cities or remote towns that it has almost become synonymous with instant food options for people of any age. It is noteworthy how Maggi has built this whole empire with unfailing brand loyalty and engagement with the consumers at a micro-level. A subject of brand studies at top B-schools, Maggi set the tone right during its 150-year-old journey and is reaping the benefits today after a great comeback from a massive crisis.
It was invented during the Industrial Revolution in Europe as a cheap legume meal option for workers, who needed something that can be prepared and consumed quickly. It still does serve the same purpose in more than one way. The product became widely popular in Switzerland and gradually entered other countries having similar needs for an instant meal.
Making its way up the popularity ladder, Maggi GmBH – the initially registered company was acquired by the Nestle group in 1947. Soon after, it started making its way to India, only to create another example of extraordinary brand loyalty. It took almost 40 years to complete the journey and Maggi reached India in 1983. What happened after is an exciting story!
In a mere 20 years, Maggi became the market leader in the instant noodles category, finding itself in almost every home, every small Kirana shop to supermarkets. Starting with a campaign to target homemakers, Maggi shifted its strategy to avert the allegations of being an unhealthy snack. Soon a new campaign was drawn out to position Maggi as a health product and targeted kids.
Successful marketing campaigns have been Maggi’s plus point and they have always scored high with their simple yet effective campaigns. Until 2009, Maggi had not actively engaged celebrities to endorse the brand. After celebrating 25 successful years of the “Me and Meri Maggi” campaign, the instant noodle maker brought in big names like Amitabh Bachchan, Preity Zinta, and Madhuri Dixit to uplift the brand’s existing homely image.
The competition was not sitting idle during all this time. While Maggi enjoyed the market leader position and managed to introduce product variants and extensions to capture an even bigger chunk of the pie, brands like Nissin and ITC ramped up product innovation and marketing. In 2013 Maggi saw a dip in its sales due to strong strategy and competition from other local and global players. Another household name Horlicks launched a new product Foodles to capture the existing market, similarly there are many other local brands which currently compete in the same segment of instant food and noodles.
2015 was a bad year for Maggi and parent company Nestle. After allegations of containing above acceptable levels of Monosodium Glutamate (MSG), raised by a testing lab in Uttar Pradesh, the whole nation witnessed an extraordinary episode of unfolding events. Gradually Maggi was removed from shelves following an order issued by the honorable Supreme Court while FSSAI testings were done with samples from various regions and results were awaited. A heartbreak for millions of ardent Maggi fans, the product faced a complete shut-out from the market across states in India. It was only after five long dreary months that the SC cleared Maggi for consumption again and the brand resurfaced with all its might.
Leveraging the nostalgia associated with Maggi and its users – pools of people who have had Maggi since their school and college hostel days, in between classes and job interviews, a strategic marketing campaign was launched in November 2015. The company recuperated from its tremendous losses with the love of people. After abating all allegations, Maggi is back in the market with approximately 57% share currently and continues to build its way into homes, hostels, canteens, tea shops and cafes. Innovation with recipe worked brilliantly for Maggi as part of an old campaign, and it is working again to restore the faith in the brand.

Digital Marketing Strategy adopted by Maggi:

Suresh Narayanan said, “We will connect digitally with our target audience with our target group, and carry out a lot of events for branding.” The company is engaging actively in social media and is building a strong digital presence to strengthen the Maggi brand. Along with TV and print campaigns, the company is engaging with customers via Facebook and Twitter. “Digital and social media is central to our brand-building process. We believe that big things happen for brands when these two are in synergy,” he said. The company has a digital acceleration team, which was responsible for the ‘We Miss You Too’ Maggi campaign and has also set up 24×7 toll-free consumer services to address consumer concerns.” For us, the concept is not just digital media, but of competing in a digitally-connected age,” he added. Maggi also had a tie-up with a famous e-commerce website ‘Snapdeal.com’ and came up with the idea of selling a Maggi welcome kit which was a box containing around 12 packets of Maggi, 2016 Maggi calendar, a Maggi fridge magnet, and a Maggi welcome back letter.

Results achieved by Maggi:

“Snapdeal sold out the first batch of 60,000 Maggi Welcome Kits within 5 minutes of Maggi Flash Sale going live today. There has been much anticipation for the return of one of India’s favorite brands and we have witnessed a phenomenal response to this sale from customers across the country,” Snapdeal Senior Vice President (Partnerships and Strategic initiatives) Tony Navin said. Nestle India sold 3.3 crore units of Maggi in the first 10 days of its relaunch. The Snapdeal offer is christened ‘Dil ki Deal’ and the hashtag ‘DILKIDEALWITHMAGGI’ started trending on Twitter after the sale was resumed.

Where on one hand snapdeal sale got sold out Maggi conducted various online competitions asking its consumers to express their favorite moments and asking them what Maggi brought back with its comeback and consumers participated with full enthusiasm. Twitter page of Maggi, Facebook page, and youtube page were crowded with its fan followers expressing their trust in Maggi.

Learning :

Choosing a digital market and digitally getting connected to the consumers is one of the most effective and intelligent ways to reach out to a large audience. Getting a tie-up with an e-commerce website for the sales of the welcome kit proved to be successful as the flash sale immediately got sold out and the company could anticipate the consumer’s want for the product. A company’s presence in different social media sites builds trust in the hearts of the consumer and displays the authenticity of its brand.

It is an extraordinary study to learn how Maggi created its own universe within a sub-segment in the instant food category. A largely sold and cherished product, Maggi continues to inspire us to do better and do more.

We at MDM find the story of Maggi worth telling and would love to hear from you about your experience with Maggi. In your startup journey, how does the story of Maggi inspire you?

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